Refund policy

Returns & the 14-Night Trial

Every Wishpillow comes with a 14-night trial that starts the day it's delivered. Give it a few nights — memory foam takes a little getting used to.

If it's not right for you

• Email support@trywishpillow.com within 14 nights of delivery with your order number.
• Ship the pillow back to the address we give you. Return shipping is covered by the customer (usually $10–15), or you can donate it locally and send us the receipt to skip that step.
• Once it's back (or the donation receipt is in), we refund your order in full to the original payment method.

Unopened returns

Unopened items in original packaging can be returned within 30 days for a full refund, minus return shipping. Email us first to start it.

1-Year Warranty

Your pillow is warranted against manufacturing defects (loss of shape, foam breakdown, seam failure) for 1 year from purchase. Send us a photo and we'll replace it free.

Non-returnable

• Pillowcases or covers that have been used or washed, unless defective (hygiene)
• Gift cards
• Items marked final sale

Refund timing

Once approved, refunds post to your original payment method within 5–10 business days. Your bank may take a few extra days to show it.

Damaged or wrong item

Email support@trywishpillow.com within 14 days of delivery with photos and we'll fix it at no cost to you.