Shipping policy

Order processing

Our products are produced and shipped to us in batches, so orders currently ship within about 2–3 weeks of purchase. The estimate is shown on each product page. You'll get a confirmation email when you order and a second email with tracking once it ships.

Shipping and delivery

We offer free standard shipping within the United States. Estimated delivery is 3–7 business days after your order ships, by USPS or UPS. We currently ship to United States addresses only.

Delays

Carrier delays, weather, and busy periods can occasionally push delivery past the estimate. We'll help you track anything that seems stuck. If we expect your order to ship later than our estimate, we'll email you with a new date, and you can choose to wait or cancel for a full refund.

Lost or damaged packages

If your order arrives damaged, or is marked delivered but you can't find it, email support@trywishpillow.com within 14 days of the delivery date and we'll replace it.

Wrong address

We can't recover or refund packages sent to an address entered incorrectly at checkout, so please double-check your address before ordering. If you catch a mistake right away, email us and we'll try to update it before the order ships.